John Goodale | Faculty | Management | College of Business | SIU

Southern Illinois University



John Goodale

Associate Professor of Management & Director, MBA Programs

John Goodale

Rehn Hall, 210A
Office: 618| 453-7893
Dept: 618| 453-3307
Fax: 618| 453-7835

Professor Goodale, a native of southern Michigan, joined the SIU College of Business in Fall 2009. Noting the quality of potential peers, Goodale was sold on the College of Business, "I was attracted to SIU and the Management Department because of the faculty. I feel fortunate to be working in a Department with such dedicated and successful scholars."

Goodale's research is focused on scheduling and quality in service operations.  He has published research papers in the Journal of Operations Management, Production and Operations Management, European Journal of Operational Research, Decision Sciences, and other journals. He teaches courses in Operations Management.

Dr. Goodale has been serving on the Editorial Review Board for the Journal of Operations Management since 2012.  He served on the Editorial Board for the Cornell Quarterly between 2003-2010.  In addition, Goodale has been an active member of the Production and Operations Management Society (POMS), Decision Sciences Institute, and INFORMS. Among the responsibilities that he has had with these organizations, Goodale was the Program and Proceedings Editor for the POMS 2008 National Conference, a member of the Organizing Committee for the POMS 2006 College of Service Operations Conference, a track chair for the POMS 2003 National Conference, co-chair of the Technical Program Committee for the POMS-Brazil 2001 International Conference, and the Proceedings Editor of the Midwest Decision Sciences Institute's 1997 Annual Conference. 

Goodale completed his B.S. in Mechanical Engineering from Michigan State University, and earned his MBA and PhD at the University of Utah.


  • Service operations
  • Workforce scheduling
  • Operations and small Business/entrepreneurship


Dai, Y., Goodale, J.C., and Byun, G. (2018) Strategic flexibility in new high-technology ventures. Journal of Management Studies, 55(2), 265-294.

Goodale, J. C., Kuratko, D.F., Hornsby, J.S. and Covin, J.G. (2011) Operations management and corporate entrepreneurship: The moderating effect of operations control on the antecedents of corporate entrepreneurial activity in relation to innovation performance. Journal of Operations Management, 29(1-2), 116-127.

Goodale, J.C., Kuratko, D.F., and Hornsby, J.S. (2008) Influence-factors for operational control and compensation in professional service firms. Journal of Operations Management, 26(5), 669-688.

Thompson, G.M. and Goodale, J.C. (2006) Variable employee productivity in workforce scheduling. European Journal of Operational Research, 170(2), 376-390.

Easton, F.F. and Goodale, J.C. (2005) Service recovery: Unplanned absences in service operations. Decision Sciences, 36(3), 459-488.

Goodale, J.C., Verma, R.V. and Pullman, M.E. (2003) A market utility-based model for capacity scheduling in mass services. Production and Operations Management, 12(2), 165-185.

Hill, A.V., Collier, D.A., Froehle, C.M., Goodale, J.C., Metters, R.D. and Verma, R. (2002) Research opportunities in service process design. Journal of Operations Management, 20(2), 189-202.

Pullman, M., Verma, R. and Goodale, J.C. (2001) Service design and operations strategy formulation in multicultural markets. Journal of Operations Management, 19(2), 239-254.


Journal of Operations Management 2016 Ambassador Award – Recognizing an article published in the journal that is the most widely cited in literature outside the operations management discipline over the previous five years.

Best Paper Award, 2000 Annual Meeting of the Midwest Decision Sciences Institute. "Service level and routing policies in M/M/s systems" co-authored with D.G. Wardell.

Irwin/McGraw-Hill Best Paper Award, 1999 Service Operations Management Association International Conference. "Designing services in a multinational context" co-authored with M. Pullman and R. Verma.